I thought the title would prompt people to read this blog right away. I hope so because it is a warning to all of you about buying a mattress.
I purchased the firmest mattress they had at City Furniture in Hiatus Road, Tamarac, Florida. Perhaps not the most expensive one but one of the most, over a thousand dollars. The salesman never told me that the mattress would sink about an inch before the first month of usage. When this happened I called City Furniture and was able to schedule a service visit for someone to come to my house and check the mattress out.
Somebody came, used some type of a laser beam and after 3 minutes of measuring told me that the mattress had indeed sank 1 inch. According to this man and his supervisor, whom I talked to on the phone while he was here, that was perfectly normal and I would have a case only if the mattress would have ceded 2 inches. Matter closed. NOT SO FAST!
I proceeded to write letters to City Furniture, Sealy Mattress and the Better Business Bureau. Only the BBB replied. Their answer, the first time was somehow siding with City Furniture as they insinuated that this furniture company had given them an answer which apparently was satisfactory. It was not. First because they did not copy me and I had no idea what was their reply, and second because at no time City Furniture assumes responsibility. They claim that they follow Sealy Mattress, the manufacturer's standards. It is clear that both City Furniture and Sealy Mattress' standards are way below the customer satisfaction standards.
The second letter from BBB, after my reiteration to them against City Furniture, is a document that I cannot understand. Actually I do understand but it makes no sense whatsoever. This is what they said:
" Thank you for letting us know that you are dissatisfied with the company's response to your complaint. We are therefore, unable to pursue this matter further and are closing our file. Your complaint will remain in our files and will become part of the information we issue to the public about this company".
How about that? Because I am dissatisfied with the company's response (which, by the way, I never had one) they close the file!!!!!
I thought that the BBB was there to find a solution for the customer, and not only to keep complaints available for reading to prospective victims.
I do not pretend to have the BBB continue with my complaint. They probably have no power to influence any company or anyone to adhere to customer service ethics. I can clearly see that their job is to receive complaints, contact the culprit and after a reply from these liars about their products, keep a big file for other people to see or to request. I suppose that is all they do to justify their job. But my complaint is not against them, it is against City Furniture and against Sealy Mattress. Of course, in a less than perfect society, where the main goal is to succeed or survive at any expense, it is to be expected that both these companies cannot be an exception to the rule. They set very low standards and they deliver very low customer service satisfaction.
I am stuck with a mattress,that according to them a 1 inch sinking is a "normal body impression". They do not specify weight of the users. Both my wife and I weigh together 300 lbs. I wonder what excuse will they find if the purchasing couple would weight 450 lbs for instance? Would 1 inch be sufficient or would they have the decency of accepting 2 or 3 inches?
I was a City Furniture client for many years. I will never purchase anything in that store again. I will never buy another Sealy mattress either. Both companies do not give a penny for their customers. They operate on volume, so what is one person like me going to alter their sales?I only hope that after you read this you ask all the questions I asked before buying, but including the one that never crossed my mind, such as:
"HOW MANY INCHES DO YOU ALLOW THIS EXTRA FIRM MATTRESS TO SINK BEFORE I CAN HAVE A LEGITIMATE COMPLAINT?". Keep in mind. Do not fall like me into believing that what you try at the store is what you are going to have a month later after usage.
Showing posts with label sealy mattress. Show all posts
Showing posts with label sealy mattress. Show all posts
Tuesday, June 16, 2009
Thursday, March 26, 2009
SEALY POST "STUPIDIC"
I purposely changed the mattress name to make a point about this ripoff. Another of the thousands of lies about any product advertised by a big company.
Two months ago, tired of sleeping on a "Tempu-Pedic" queen size mattress purchased in 2001, which did not offer what it promised to do, that is, firmness and a good night rest, I went to City Furniture with my wife and we tried different Sealy, Serta and Simmons mattresses, king size this time. We decided for the Sealy "Firm 1". the hardest one on the store, after we tried it 3 times at least by laying down and moving and rolling for a while to verify its firmness. That mattress did not budge at all, even pushing it down with my two fists! That was the one we wanted, especially after the normal sales pitch by the salesman, who even convinced us to buy some type of additional guarantee, which covered at-home servicing in case of any defects for the first year of usage.
Well....exactly 1 month and 3 weeks after purchasing it we noticed that the "Firm 1" $1,200 Sealy Postupedic mattress had sunk about an inch on both sides, and that no matter where I would press down with my closed fists it would also give in quite a bit. So we called City Furniture and scheduled an appointment for someone to come and verify our claim. Their representative came in today, as scheduled. Very nice, polite Hispanic person, who explained to us he was not a decision maker but rather a person whose job was to measure the amount that the mattress had given in. He placed some type of device right across the mattress, in the middle, and with a laser beam he showed us that it was 1 inch on the right side and 1/2 inch on the left. That was how much it lost in firmness. Then he proceeded to make me sign a document whereby I confirmed that reading by the laser beam gadget. After that, always very polite and kind of understanding the reality of this issue, he told me he was calling his customer service superior to advice them of the outcome of his visit. He also told me that according to City Furniture, your mattress has to sink at least 2 inches on both sides in order to have a legitimate claim, otherwise you are out of luck ( he did not put it that way, but that is bottom line of the situation).
After he reported to his office he handed me the phone upon my request , to talk to that person he was reporting to. It was a woman, not that the gender has something to do with it, but in this case very appropriate for the adjective she deserves...a bitch. I couldn't use that description for a man, although in that case he would have been a son of a bitch. Makes no difference. These so called "Customer Service" people nowadays have nothing to do with customer service, they are, in reality, "Corporate Defenders". They do not care at all about customers. They are put there to protect the interest of their companies. This cold bitch, and I say that because I mentioned to her I was a City Furniture client for at least 10 years and did not even thanked me for that, and blamed Sealy Postupedic for the 2-inch requirement and washed her hands and those of her company, City Furniture, perhaps the largest furniture store in Florida, located in Tamarac on Hiatus Road. A very appropriate street name in this case, for if you check this word on the dictionary it will tell you that it means, among other things, "a defect in a manuscript,where some part is lost or deface". In my case a defect in the mattress, where some part has sunk or given in".
This "customer service" person told me I had another 6 months from this visit to call again if I thought the mattress had gone down a total of 2 inches, at which time, if that was the case I would probably be given some consideration. I can bet right now that Sealy Postupedic knows very well that the mattress, after thousands of tests they go through before it is merchandised, will never give in 2 inches. But here is my question: Who determines how much does a mattress has to sink when you have two cervical herniated discs and two lumbar even more herniated discs that require a total firm mattress which does not give in anything at all and which should be as firm as the way it was when you laid down on it at the store to try it? Why do they ask us to try these mattresses at the store when they very well know that "What you try is not what you own after a short period of time at home"? Who makes these rules? Well, I am sure these rules are an integral most important part of the rip-off strategy written by corporate lawyers working for these companies. We, as consumers, have no rights, although they pretend to tell us that we do, with these pro-corporation rules. Like everything else, the hypocrisy and abuse by Corporate America is condoned by law and the consumer is the idiot that feeds their bank accounts.
Of course, I do have other options, such as a letter I will send to the president of City Furniture telling him how I feel about their policy and their "rip-off" extended additional guarantee. I will copy Sealy Postupedic and my Congressman indicating to him that it is about time we regulate this industry by eliminating these "extended guarantees", as they are nothing but a way for City Furniture and the likes to collect additional money from the consumer. Also to include some laws that protect us from unilateral company policies, which are written exclusively for their benefit. Do I expect fair changes to happen as they should ? Not really. We live in a world of deceit and greed. Perhaps, the best way to fight "Corporate America" is to owe nothing and live the most simple way we can, no credit cards, no fancy mattresses, no big cars, not even a big house, the minimum amount of clothes, generic food, no-name items, and necessary shopping at Dollar Stores for basic products. Maybe like that, we could force these thieves protected by convenient laws to start thinking a little different about us, the consumer.
Thus, bottom line, beware of SEALY POSTUPEDIC "Firm" mattresses! They are not what they let you try at the store! They do give in at least 1 inch and most likely never up to 2 inches, and their additional guarantee for one year in-house service is a total waste and a way for City Furniture and other big companies alike to get extra money from you.
Ah, as far as the Better Business Bureau...who are they? Do they really help you? I tried them once many years ago for another rip-off situation and their ineffectiveness was pathetic. We, the consumer, are alone fighting everyone else. It reminds me of Gary Cooper in "High Noon", but we much less luck.
Two months ago, tired of sleeping on a "Tempu-Pedic" queen size mattress purchased in 2001, which did not offer what it promised to do, that is, firmness and a good night rest, I went to City Furniture with my wife and we tried different Sealy, Serta and Simmons mattresses, king size this time. We decided for the Sealy "Firm 1". the hardest one on the store, after we tried it 3 times at least by laying down and moving and rolling for a while to verify its firmness. That mattress did not budge at all, even pushing it down with my two fists! That was the one we wanted, especially after the normal sales pitch by the salesman, who even convinced us to buy some type of additional guarantee, which covered at-home servicing in case of any defects for the first year of usage.
Well....exactly 1 month and 3 weeks after purchasing it we noticed that the "Firm 1" $1,200 Sealy Postupedic mattress had sunk about an inch on both sides, and that no matter where I would press down with my closed fists it would also give in quite a bit. So we called City Furniture and scheduled an appointment for someone to come and verify our claim. Their representative came in today, as scheduled. Very nice, polite Hispanic person, who explained to us he was not a decision maker but rather a person whose job was to measure the amount that the mattress had given in. He placed some type of device right across the mattress, in the middle, and with a laser beam he showed us that it was 1 inch on the right side and 1/2 inch on the left. That was how much it lost in firmness. Then he proceeded to make me sign a document whereby I confirmed that reading by the laser beam gadget. After that, always very polite and kind of understanding the reality of this issue, he told me he was calling his customer service superior to advice them of the outcome of his visit. He also told me that according to City Furniture, your mattress has to sink at least 2 inches on both sides in order to have a legitimate claim, otherwise you are out of luck ( he did not put it that way, but that is bottom line of the situation).
After he reported to his office he handed me the phone upon my request , to talk to that person he was reporting to. It was a woman, not that the gender has something to do with it, but in this case very appropriate for the adjective she deserves...a bitch. I couldn't use that description for a man, although in that case he would have been a son of a bitch. Makes no difference. These so called "Customer Service" people nowadays have nothing to do with customer service, they are, in reality, "Corporate Defenders". They do not care at all about customers. They are put there to protect the interest of their companies. This cold bitch, and I say that because I mentioned to her I was a City Furniture client for at least 10 years and did not even thanked me for that, and blamed Sealy Postupedic for the 2-inch requirement and washed her hands and those of her company, City Furniture, perhaps the largest furniture store in Florida, located in Tamarac on Hiatus Road. A very appropriate street name in this case, for if you check this word on the dictionary it will tell you that it means, among other things, "a defect in a manuscript,where some part is lost or deface". In my case a defect in the mattress, where some part has sunk or given in".
This "customer service" person told me I had another 6 months from this visit to call again if I thought the mattress had gone down a total of 2 inches, at which time, if that was the case I would probably be given some consideration. I can bet right now that Sealy Postupedic knows very well that the mattress, after thousands of tests they go through before it is merchandised, will never give in 2 inches. But here is my question: Who determines how much does a mattress has to sink when you have two cervical herniated discs and two lumbar even more herniated discs that require a total firm mattress which does not give in anything at all and which should be as firm as the way it was when you laid down on it at the store to try it? Why do they ask us to try these mattresses at the store when they very well know that "What you try is not what you own after a short period of time at home"? Who makes these rules? Well, I am sure these rules are an integral most important part of the rip-off strategy written by corporate lawyers working for these companies. We, as consumers, have no rights, although they pretend to tell us that we do, with these pro-corporation rules. Like everything else, the hypocrisy and abuse by Corporate America is condoned by law and the consumer is the idiot that feeds their bank accounts.
Of course, I do have other options, such as a letter I will send to the president of City Furniture telling him how I feel about their policy and their "rip-off" extended additional guarantee. I will copy Sealy Postupedic and my Congressman indicating to him that it is about time we regulate this industry by eliminating these "extended guarantees", as they are nothing but a way for City Furniture and the likes to collect additional money from the consumer. Also to include some laws that protect us from unilateral company policies, which are written exclusively for their benefit. Do I expect fair changes to happen as they should ? Not really. We live in a world of deceit and greed. Perhaps, the best way to fight "Corporate America" is to owe nothing and live the most simple way we can, no credit cards, no fancy mattresses, no big cars, not even a big house, the minimum amount of clothes, generic food, no-name items, and necessary shopping at Dollar Stores for basic products. Maybe like that, we could force these thieves protected by convenient laws to start thinking a little different about us, the consumer.
Thus, bottom line, beware of SEALY POSTUPEDIC "Firm" mattresses! They are not what they let you try at the store! They do give in at least 1 inch and most likely never up to 2 inches, and their additional guarantee for one year in-house service is a total waste and a way for City Furniture and other big companies alike to get extra money from you.
Ah, as far as the Better Business Bureau...who are they? Do they really help you? I tried them once many years ago for another rip-off situation and their ineffectiveness was pathetic. We, the consumer, are alone fighting everyone else. It reminds me of Gary Cooper in "High Noon", but we much less luck.
Subscribe to:
Posts (Atom)
